Here are two questions that you can ask your clients to find out quickly if they’ve had a negative experience with you which could result in a complaint, or if they’ve had a positive experience with you which could result in a Testimonial.
If your client gives you a 10, they’ve basically given you a Testimonial trigger, signalling that they’re ready to give you a Testimonial.
Go ahead and ask them the questions from the customizable Feedback Form.
If your client gave you anything other than a 10, this is where you can correct any mistakes that have been made and answer a complaint before it costs you.
You can end up keeping a client, have them come back to you again and again, and have them be a steady source of Referrals.
These two questions are your treasure map. Make these two questions a part of your Testimonial system.
Then join other Testimonial Champions for more tools and more training.